- Hygiene Policy: Due to the personal and hygienic nature of our products, we follow a strict No Return / No Refund policy for items that have been opened or used. Any item designed for intimate body contact is non-returnable once it leaves our warehouse to protect the health and safety of our customers.
- Return Window: We accept returns for unopened and sealed products in their original packaging within 2 days of delivery. You get refund after deduction of shipping charges.
- Defective or Damaged Items: If your product arrives damaged, defective, or you receive the wrong item, you are eligible for a free replacement or full refund. Please notify us within 48 hours of delivery with photos of the defect.
- Return Process: To initiate a return for an unopened or defective item, please contact us at info@lovenjoy.co.in or +91 63553 57167. Once approved, we will provide instructions for the return shipment.
- Return Shipping:
- Defects: Lovenjoy will cover the cost of return shipping for defective or incorrect items.
- Buyer’s Remorse (Unopened Only): Customers are responsible for return shipping costs for change-of-mind returns on unopened items.
- Refund Processing: Approved refunds are processed to the original payment method within 3 business days after we receive and inspect the returned item.
Redefining the private moments.